Return FAQ's

Need to start a return? Please click HERE.

We will gladly accept your return within 30 days. The product must be in new, unused condition with all the original tags. Returns that don’t meet this criteria will not be refunded. 

We reserve the right to refuse if a product is damaged, dirty, has any sign of deodorant marks, is washed or missing tags/stickers. 

Please check the following before you send your item(s) back as we will not be able to process your return without them

      1. Your bra must be 100% unworn. Of course you can try it on. 
      2. Your bra must never have been washed.
      3. Do not send your bra back as "return to sender" Our warehouse will reject it and you will not be refunded.
      4. Click on the pink link above where it says "HERE." and it is fool proof.
      5. We can not process any return that does not have our return label. Do not send it via USPS with your own personal label. It will not get to us and therefore you can not and will not be refunded.

                   Thank you for your understanding. 

 

Please contact us at hello@minddbra.com if you have any questions.

Please note: During these times where we seek to protect the health and wellness of all our employees and customers, we 100% do reserve the right to refuse a refund if product is dirty, damaged, has hair attached, is worn or washed. 

For your safety our bras go through a thorough quality inspection when it arrives back to our warehouse. We inspect all bras upon return to our facility. 

We use an objective 3rd party resource to conduct this rigorous quality inspection back at our warehouse facility. If your bra does not pass this QA inspection you will be notified and your garment will be donated to a local women's shelter. 

It may take up to 14 days to process your refund. 

MINDD Underwear & The Bodysuit are not returnable. 


LATE OR MISSING REFUNDS

If you haven't received a refund yet, don't worry, it's on it's way!  Email us at hello@minddbra.com if you have questions.

We will apply a $6.00 return and handling charge on all returned orders.