FAQS

COVID Updates

Q: WHEN WILL MY ORDER SHIP?

Due to various delays within DHL and USPS, we now allow 10-15 days for package arrivals. Your orders should process in 24-48hrs, and you will be notified as soon as they are shipped. We are working as quickly as we can to get you your MINDD goodies and appreciate your patience!

Q: MY ORDER HASN'T SHIPPED YET - CAN I CHANGE/CANCEL IT?

Unfortunately, we have an extremely small window of time where we are able to alter/change orders. If the issue is regarding your shipping address please reach out to us directly via email and we would be happy to help in any way we can!

GENERAL QUESTIONS

Q: WHAT'S SO GREAT ABOUT MINDD?

We took the usual 52 components of a bra and brought it down to only 4! Our patent pending MINDDTech™ provide 100% wire-free support that is designed for D+!

Q: ARE YOUR BRAS SAFE FOR WOMEN WITH RECONSTRUCTIVE SURGERIES AND POSTPARTUM ?

Absolutely!! We are proud to physically, and mentally, support customers who have gone through breast reconstruction, heart surgery, mastectomy, breast augmentation and many many mommies!

Q: CAN I WORKOUT IN MY MINDD BRA?

We've tested women doing Yoga, Spin, Weight Training and Pilates and received raving reviews! For most active pursuits we recommend our Cross Front T-shirt Bra or our Mid V Lined Bra. Since we do not have any High Impact bras yet, we do not recommend any of our bras for high endurance, HITT or running activities

SIZE & FIT

Q: WHAT SIZE BRAS DO YOU CARRY?

We have bras that cater anywhere from a band size of 28-44 and cups from A-H! If you do not fall within these categories but still want to give us a try, please email directly and we can find your best size!

Q: I'M USED TO A,B,C ETC. WHAT DOES 1, 2, 3, 4, 5 MEAN?

We wanted our sizing to be simple. Due to our fit flexible technology, and your ever changing breast type, our five sizes help keep you in one bra for all times of your life! Please refer to our 'Find My Size' tab or reach out to hello@minddbra.com and we will give our best recommendation.

Q: HOW INCLUSIVE ARE YOUR BODYSUIT AND UNDERWEAR SIZES?

We are happy to carry sizes XS/S, M/L, XL, 1X, & 2X which can been seen here! Plus, stay tooned as we plan to add eve more sizes by the end of 2022

CARE INSTRUCTIONS

Q: HOW SHOULD I WASH MY MID V AND DEEP V MINDD BRAS?

We always recommend you be MINDDFUL and wash all bras on a delicate cold wash and never use bleach. After their wash, lay them flat or hang to dry! Please do not put your bras in the dryer

Q: DOES WASHING MY CROSS-FRONT SEAMLESS T-SHIRT BRA HAVE DIFFERENT INSTRUCTIONS?

The instructions are nearly the same as above, we just recommend removing the pads inside this style bra and washing them by hand. If you notice minor puckering in the pads this very normal!

Q: HOW OFTEN SHOULD I WASH MY MINDD BRAS?

Your bra is the closest thing to your body at all times, we recommend washing every 3 wears or whatever you are most comfortable with. A good cold wash will always bring the form and support back to any older bras!

SHIPPING

Q: DO YOU SHIP INTERNATIONALLY?

We currently ship everywhere in the US and most locations in Canada. Don't worry Europeans, we are hoping to get there soon!

Q: WHY DOES MY PACKAGE SAY DHL AND USPS FOR SHIPPING?

Our shipping process begin with DHL when package leave our facility, and once they are in your local region will transition to USPS. This is to help keep track of your package within your local area!

RETURNS & EXCHANGES

Q: WHAT IS THE MINDD RETURN POLICY?

As long as your bra meets the below requirements, we are happy to receive it back within 30 days of shipment.

  • Bra is unworn aside from trying it on for size
  • Bra not damaged or dirty in any way (deodorant marks, damaged threads, odor, etc.)
  • Bra is unwashed
  • Return/exchange is processed within 30 days of shipping date

Q: CAN I RETURN MY BODYSUIT AND UNDERWEAR?

No. Due to various health code regulations, ALL bodysuits and underwear are 100% not returnable. If you have a specific question about a different size please emails us

Q: ARE RETURNS AND EXCHANGES FREE?

All returns will be charged a $6 processing and handling fee, but all first time exchanges are completely free!

Q: CAN I RETURN AN ITEM I BOUGHT ON SALE?

We offer exchanges for any bras bought during a sale, but we cannot process a full return and refund!

Q: OH NO! MY BRA IS PULLING AND/OR HAS ANOTHER DAMAGE! WHAT DO I DO?

Here at MINDD we have a product guaranty! If your bra experiences any damages within 1 year of buying it please email us with your information and a photo and we will be happy to replace it.

PLEASE NOTE WE HAVE THE RIGHT TO REFUSE A REFUND IF THE PRODUCT DOES NOT MATCH OUR HEALTH AND SAFTEY GUIDELINES OR IS OUTSIDE OF THE DESIGNATED 30 DAYS.

LOYALTY & REWARDS PROGRAM

Q: WHAT IS THE MINDD LOYALTY & REWARD PROGRAM?

Rewards are a way for you get points simply for enjoying MINDD! Every dollar spent will give you points that you can add up until you want to redeem them for $$ of any of your next orders! Check out our Rewards page for more info!

Q: WHAT HAPPENS TO MY REWARD POINTS IF I MAKE A RETURN?

If you return any items, those Reward Points will have to be deducted from your account. If you exchange for an item of the same cost those hard earned points will stay put!

Q: WILL MY REWARD POINTS EVER EXPIRE?

Yes, your points will begin to expire 1 year after your most recent purchase. As long as you find a new MINDD product every year, which we know you will, your points will be ready for use.

Q: HOW DO I SIGN UP?!

Lucky for you, if you already have a MINDD account you were automatically signed up and we awarded you those points. If you haven't made an account yet, please visit the Rewards page and there will be a 'Join Now' button!

 

Any other MINDD related questions, comments or thoughts please send an email to hello@minddbra.com and our team would be happy to chat!